Shipping policy

SHIPPING POLICY

Effective Date:: April 13, 2026

ORDER PROCESSING TIME

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be delayed.

SHIPPING TIMES & DELIVERY

Because we work with multiple suppliers, including international partners, shipping times may vary.

Estimated delivery time: 7–21 business days (may vary by location and product).

Some items may arrive separately if fulfilled from different warehouses.

INTERNATIONAL SHIPPING

We ship internationally where available.

Customers are responsible for customs duties, VAT, and import taxes.

International shipments may experience additional delays due to customs processing.

SHIPPING CONFIRMATION & TRACKING

You will receive a shipping confirmation email once your order has shipped.

Tracking numbers may take 2–5 days to update depending on the carrier.

DELAYS

Tressa’s House is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

This includes weather, supply chain disruptions, or high demand periods.

LOST, STOLEN, OR DELIVERED PACKAGES

If tracking shows your package as delivered, please contact the carrier first.

Tressa’s House is not responsible for lost or stolen packages confirmed as delivered.

We will assist where possible to help resolve the issue.

INCORRECT SHIPPING INFORMATION

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

Address changes may not be possible after processing begins.

CONTACT

411 36th Street, #7078

Augusta, GA 30905

Support@TressasHouse.com